This has been one of the major reasons why I've been gravitating more and more towards PC gaming and only buying the occasional PS game (either due to exclusivity or I'd rather play in on console). Sony loves to alienate their player base and while I love the Playstation and Sony it's getting to the point where I really do want to see them take a huge L and learn just how to take care of the players that support them. I mean Microsoft learned that the hard way with the One and only really started recovering once the One X came out. They've really set themselves up great with Game Pass (but we'll see how long that lasts, not really sustainable to give out free games (even brand new one) for free for a low monthly fee) and their acquisition of Bethesda gives them a huge library of games, both future and past, to really sell Game Pass and the Series X (though with Bethesda's recent flops I'm not entirely sure it's a good thing).