thanks! im on a little bit of spending spree right now lol. need to pause..soon they send a technician to check first but it could take hours waiting if they are working on somebody else. both of my cases were dead batteries so it got resolved quickly. and ive seen trucks get towed back to the yard but i doubt theyll send another truck bc thatll take too much time. i was like 30 miles away when it happened but he was working on another truck nearby so he got to me less than an hour or so, so i was able to finish my route that day. but prior to that one it was really late in the afternoon when he fixed my truck so i didnt get to finish it.